National Seniors Australia (NSA) is the country’s largest independent, not-for-profit membership organisation for older Australians, with over 275,000 community members. NSA advocates on issues including aged care, healthcare, pension rights and financial security. Their work involves sensitive data, frequent engagement with government and collaboration with commercial partners.
Business Challenges
NSA’s operations require the regular exchange of highly confidential information:
• Member data, including personal and insurance details
• Research findings and policy submissions shared with the government
• Large multimedia files for communications and advocacy campaigns
• Commercial contracts and partner information.
Prior to implementing Progress ShareFile software, NSA relied on ad-hoc systems such as email, Google Sheets and SharePoint, which posed security, governance and usability challenges.
These challenges increased operational risk, slowed workflows and undermined NSA’s ability to deliver trusted advocacy and services to members. The lack of a secure, centralised file-sharing platform also introduced reputational risk if data were mishandled.
“As we matured as an organisation, it became too complex to manage file sharing across multiple systems. Security and compliance were critical for our members’ data and our reputation.” – Matthew Beale, Data and Systems Manager, NSA
The Com-X Solution
Working with Com-X, NSA implemented ShareFile software, an enterprise-grade secure file sharing and collaboration solution. Purpose-built for organisations that handle sensitive information, the platform gave NSA:
• Secure file sharing with granular authentication and controlled folder access
• Centralised access management, reducing confusion across teams
• Large file transfer capabilities for multimedia and advocacy projects
• Configurable, Australian-based storage zone to support compliance and data residency needs
• Seamless integration with NSA’s existing IT environment
• Simplified workflows for staff, partners and membership teams – saving time and reducing friction
• Enhanced external collaboration, allowing partners (insurance, video production and commercial) to access data securely.
“Our approach was to keep the implementation simple but highly secure. ShareFile gave them the confidence that sensitive member and partner data is protected, while also removing the complexity of multiple systems. We worked closely with the team to ensure the solution aligned with their compliance needs in Australia and delivered a platform that just works.” – Nick Cross, Director – Sales and Marketing, Com-X
ShareFile Integration – For Outcomes That Matter
• Recommended by trusted IT providers and supports customers in meeting Australian data residency requirements
• Balanced ease of use with enterprise-grade security
• Reduced infrastructure costs and simplified systems (e.g. replacing (Secure File Transfer Protocol, multiple platforms)
• Improved collaboration speed across teams and external stakeholders
• Lowered training burden through an intuitive interface
• Secured and reliable exchange of sensitive member and partner data, reducing reputational risk
• Strengthened cybersecurity with authentication and governance controls
• Aligned with NSA mission of cyber safety advocacy for seniors.
By implementing ShareFile software with the guidance of Com-X, NSA has achieved a secure, compliant, and user-friendly platform for managing sensitive data. The solution not only strengthened data governance and cybersecurity but also simplified collaboration across teams and external partners. With greater confidence in their information security, NSA can focus on what matters most – advocating for the rights of older Australians and continuing to deliver trusted, independent representation for their 275,000 community members.
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About National Seniors Australia
National Seniors is a not-for-profit membership and advocacy organisation that gives older Australians – working and retired – a strong national voice.
We have unrivalled access to policymakers, world-class research and a thriving branch network.
We tackle issues such as age discrimination, mature age employment, the Age Pension, social inclusion, cost of living concerns and more.
About Progress ShareFile
ShareFile, now part of Progress, is where simplicity meets efficiency. The user-friendly technology streamlines document and client-facing workflows. By delivering more optimisation and collaboration, our software helps you provide a consistent digitised experience for clients and focus on work that matters. With our extensive encryption and security features, you don’t have to sacrifice data protection for more productivity.
About Com-X
Com-X is Australia’s leading digital workspace and cybersecurity specialist, supplying government and enterprise organisations with solutions that drive compliance, efficiency and resilience. Our expertise includes secure digital workspaces, Essential 8 cyber security maturity, SASE and Zero Trust architectures, endpoint protection, data governance and workflow automation. Combining technical excellence with a deep understanding of organisational challenges,
Com-X helps clients modernise, safeguard operations and embrace future technologies with confidence.
